The relationship between a contractor and a customer is an integral part of any job. It leads to to a successful task and straight affects the contracting business’s bottom line. Building strong customer relationships takes time and devotion, but it has a tendency to pay off in the form of do it again business and word-of-mouth recommendations. Here are five strategies to assist you to build a permanent client romance that will profit your contracting business.

Establish a clear scope of work and agree a realistic timeline with regards to completion. This will likely lessen misunderstandings and confusion and ensure that all those parties are clear on the respective assignments and tasks in accordance with relevant legislation (e. g. CDM).

Communicate effectively – not only for by email or text but in person! This will go a long way to building trust, assurance and friendship. It will also help to resolve issues if they will arise.

Do not rush tasks. Quality is far more important than quantity. Leaving things before the last minute will simply result in challenges and delays.

Understand that contractors have cost to do business and revenue fees that must be covered. These fees procure trucks, gas, vehicles and maintenance, equipment, equipment and insurances, cellular phones, software, business office rent and utilities etc . Contractors will not likely lower the fees – they are in corporate to make a living.

Remain honest and dependable. No Contractor-Client romance will survive dishonesty and gamesmanship. If you are going to become late because of a family urgent, illness or car mend, tell your Client. It will save the two of you the animosity, time, efforts and money that can come with legal differences.